Automation in Insurance: How We Helped an Industry Leader with a 30 Million Client Base Streamline Operations

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Insurance companies manage, store, and retrieve large volumes of documents and other content. The lack of unified access to information hinders effective decision-making, collaboration, and customer service. Read on to discover how TechVision helped American Modern Insurance Group, Inc. overcome this challenge through technology solutions.

Project Overview

Client:

American Modern Insurance Group, Inc.

Location:

USA

Industry:

Financial Services

Platform:

Web

Team Size:

9 members

Project duration:

2 years

Technologies & tools:

MediaWiki

Splunk

Feng Office

Business Needs

Challenge

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American Modern Insurance Group, Inc. is the holding company for several subsidiary property and casualty insurance companies. The subsidiaries provide a range of tailored insurance products for the owners of mobile and manufactured homes, specialty dwellings such as vacant, rental, and seasonal homes, watercraft, motorcycles, collector vehicles, snowmobiles, and pets, as well as travel insurance solutions.

The company caters to the commercial insurance needs of the manufactured housing market landlords, dealers, and communities. It also provides services and products designed to protect lender interests, including mortgage fire, debt cancellation, vendor’s single interest, collateral protection insurance, renter’s insurance, credit life, and flood insurance.

To effectively serve its 30-million clientele, the organization needed to reduce manual steps, develop a unified interface, and automate access to information.

We support. We improve.

Solution

At the initial stage of the project, the Techvision team conducted a series of stakeholder interviews to get a thorough understanding of the client’s business process and project requirements. With the requirements in place, we proceeded to the next project steps.

We designed, developed, and implemented a Service-Oriented Architecture (SOA) based web services layer to enable seamless access to various repositories. Using existing web client applications, this services layer provides seamless, real-time access to required information from IBM FileNet Image Services, IBM FileNet Content Engine and Process Engine, Unisys InfoImage, IBM ImagePlus, and OpenText Execute360. In addition, this allows employees to complete transactions without knowing the actual document location.

We used MediaWiki to create a robust online knowledge base, enabling effective knowledge management, documentation, project collaboration, and content creation within the enterprise. Also, our team implemented Splunk, a system designed for searching, monitoring, and analyzing machine-generated data in real-time, and Feng Office to help the company manage and track issues, requests, and tasks.

8K

Engaged

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52%

Open Rate

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23%

Open Rate

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4381

Engaged

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Results

FileNet by IBM, used by our client, is a document management and enterprise content management software that enables managing, storing, and retrieving large volumes of documents and other content within an organization.

The support program we built for American Modern Insurance Group, Inc. helps effectively address all areas of the FileNet solution including software, administration, training, and enhancements needed to better leverage their investment.

Support Areas

FileNet software support
IBM FileNet P8 environment support (both remote and on-site)
IBM FileNet environment upgrade support
Custom software applications support
Custom application product training support

Business Benefits

24/7 email and web support for non-critical problems
Telephone support for urgent issues
Handling FileNet patches and upgrade notifications
On-site upgrades
Personalized portals for customer support

get in touch

A dedicated team of FileNet certified professionals is just a call away

Implementing automation in insurance translates to streamlined processes and reduced manual tasks, ultimately leading to significant cost savings and improved operational efficiency. The team at TechVision has extensive experience delivering tailored solutions for the insurance industry. We have extensive expertise in FileNet and other enterprise content management solutions and offer flexible service terms personalized to your needs. Contact us to discuss how we can help.

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Automation in Insurance: How We Helped an Industry Leader with a 30 Million Client Base Streamline Operations

Challenge

Solution

Core Features

8K

Engaged

52%

Open Rate

23%

Open Rate

4381

Engaged

Results

Support Areas

Business Benefits

A dedicated team of FileNet certified professionals is just a call away

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